EN

Translate:

Booking FAQ

Q1. I have made a booking request, what is next?

 A1: Your request will be process within 12 hours, and payment will be due within 24 hours after booking has been confirmed. 

Q2. I have made a booking request, but the system has cancelled, can i visit your Jetty still?

  A2: The system will cancel the booking if payment is overdue after 24 hours upon booking confirmation. Any walk in without reservation for Sky Mirror Tour will not be accepted.

Q3: Can you offer a cheaper tour fare by excluding the insurance fee?

  A3: We have to insure every passenger in order to fully comply with the terms of the issued license. In addition, there are countless factors that might affect the boat journey, most importantly, the weather on the sea is far less predictable, hence, insurance is a must.   

Q4: Is there any other departure times to pick besides than the one stated in booking site?

 A4: No. The duration of time for the visit to Sky Mirror varies everyday, every month, very much depends on the weather and the tide, and the best reference for availability is the Lunar calendar. (as per booking site stated) For Eagles Feeding, Fireflies and Blue Tears Tour is three trips each day, please refer back to the ticket site.

Q5: Who should I contact if I have any enquiries?

 A5: Welcome to reach us with your enquiries to enquiries@skymirrormalaysia.com or WhatsApp to us +6011-14303638 (Yan). 

Tell Us How We Do!

Please let us know how we do, customer's feedback is the only way to improve our services.

Email Us

Site Content

Our services

 We provide the executive Sky Mirror Tour here at Jetty Sky Mirror. On top of this, we also host Eagle Feeding, Firefly Tour and Blue Tears Tour. 

Find out more

FAQ

You have questions, we have answers. Here are the most frequently asked questions, so everybody benefits. 

Find out more