A1: You will receive the booking confirmed email from our booking system within minute once you have successfully to place for a booking, however there will still be another booking confirmation email from email@example.com to send the exact meet up time & point to your registered email within the 24 hours.
A2: We shall cancel the booking if the details provided in your booking were incomplete after reviewed by us. Any walk in without booking & reservation will not be guaranteed with any availability on the day itself, it is first come first served basis and subject to operator's capacity.
A3: Sorry, we have to insure every passenger in order to fully comply with the terms of the issued license. In addition, there are countless factors that might affect the boat journey, most importantly, the weather on the sea is far less predictable, hence, insurance is a must.
A4: No. The duration of time for the visit to Sky Mirror varies everyday, every month, very much depends on the weather and the tide, and the best reference for availability is the Lunar calendar. For the Eagles Feeding, Fireflies and Blue Tears Tour do have few time slots available daily. You will be able to find out the available date & time from our booking page.
A5: Sorry and unfortunately, we are unable to suggest and pick a sunny departure date or time slots for you to plan for coming month since the weather factor is totally out of our control and expectation. We will suggest to refer to the forecast weather, the professional will tell and advise on the weather factor.
A6: Sorry, we are unable to tell and inform the cancellation earlier before the departure time as we follow the weather condition upon departure time. If it starting to rain upon departure time, usually we will hold and wait at jetty point for a while, the boatman and operator will decide if the boat can still be sailing out for tours based on the weather condition.
*In the case if the tours have to cancel due to weather factor on the day, the ticket fares will be fully refundable.
A7: Sorry, the boat shall depart on time, we will inform you the jetty location and gather time in advance by email or WhatsApp once booking confirmed, please spare some time on travelling to avoid any late or no show on the day.
A8: Welcome to reach us with your enquiries to firstname.lastname@example.org or WhatsApp to us +6011-14303638 (Yan).
Shall you have any enquiries please contact us below;
+6011-1430 3638 Yan (English/Malay/中文)
+6019-266 6665 YM Lim (Malay/中文/廣東)
call or text by WhatsApp only
Please only choose either one contact or channel to reach us out, it will be helping us to speed up on replying and getting back to your inquiry soonest, many thanks! ;)